Complaints

We want to hear about it when something goes wrong. Centum Total Mortgage Services Inc., operating as Mortgage Capital Investment. Independently owned and operated. The brokerage has a written complaint-handling process, and every complaint is reviewed by its Principal Broker & Compliance Officer, Radu Arvatescu.

How to make a complaint

1. Talk to Edi Marinescu. Many concerns are resolved quickly at this stage. Email edi@mcinvest.ca.
2. Contact the Principal Broker. If the issue isn't resolved, or you'd rather not raise it with Edi Marinescu, contact Radu Arvatescu, Principal Broker & Compliance Officer, at radu@mcinvest.ca, by phone at 905-338-7100, or by mail to Centum Total Mortgage Services Inc., 455 Kerr Street, Unit B, Oakville, ON L6K 3C2.
3. Review and written response. The brokerage will acknowledge your complaint, review it fairly, and reply to you in writing with its decision and the reasons for it.
4. Contact the regulator. If you aren't satisfied with the response, you can contact the Financial Services Regulatory Authority of Ontario (FSRA) at fsrao.ca.

What to include

• Your name and how to reach you.
• What happened, when, and who you dealt with.
• What you would like done to put it right.
• Copies of any documents that help explain the issue. Please don't send your SIN or full account numbers by email.

Privacy complaints

Concerns about how your personal information is handled go to Radu Arvatescu at the contact details above. If they aren't resolved, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376. See the Privacy Policy for details.